** Approved returns can be exchanged for a different product or in-store credit only. **
No orders beyond 30 days old can be
All orders are subject to a 20% restocking charge. Monterey Harley-Davidson reserves the right to refuse any return.
All returns must have original packaging and be in resalable condition (no writing on packages, all hardware accounted for, and instruction sheets included. Any package not meeting these requirements will not be accepted as a valid return and sent back to the customer at their expense).
There are NO returns for helmets, painted parts, electrical items, closeout's, locks, keys, seats, vendor direct special orders or any item requiring a VIN number to complete the order.
All returns and warranties must pass an inspection prior to having a replacement or store credit issued (no exceptions).
All returns and warranties can take 2-4 weeks to be returned, inspected, approved for warranty, and shipped. Painted parts, speedometers, seats, or items that require mileage, key codes or VIN numbers can take 4-8 weeks.
Any return or warranty request requiring additional shipping will be accounted for and charged to the customer.